Introduction 

This Privacy Policy was last updated in February 2023. 

  

Your privacy is important to Raptee Energy Private Limited. Raptee Energy Private Limited, along with its affiliates and/or subsidiaries (referred to collectively as "Raptee Energy", "we", "us" or "our"), has formulated this privacy policy. 

  

Raptee Energy may collect, use, disclose, share, transfer, or store your Personal Information, Sensitive Personal Information, and Non-Personal Information (collectively referred to as "information") as outlined in this Raptee Energy Privacy Policy. By visiting the website at https://www.raptee.com/ (referred to herein as the "Site") or downloading the mobile application or any other medium used by Raptee Energy to deliver its services to you (hereinafter referred to as the "Platform"), you expressly agree to abide by the terms and conditions of this Raptee Energy Privacy Policy. We highly value the trust you have in us and uphold your privacy by maintaining the highest standards for secure transactions and protection of your personal information. 

  

This Policy aims to acquaint you with how we collect, receive, hold, use, transfer, and/or disclose your information, in accordance with the provisions of the Information Technology Act, 2000, and any other applicable provisions, including amendments thereto for the time being in force ("Indian Data Protection Law"). 

  

Raptee Energy reserves the sole, unilateral right to amend this Privacy Policy from time to time, as necessary due to changes in business policies, government regulations, etc. While reasonable efforts will be made to notify you of any significant changes to our Privacy Policy, it is your responsibility to keep yourself informed of any changes to this Privacy Policy by periodically visiting this page. 

  

Personal and Sensitive Information Raptee Energy May Collect and Use 

While using the Platform, you may be prompted to provide Raptee Energy with "Personal Information" for various purposes, and Raptee Energy will collect and may store such Personal Information. Personal information includes any information that specifically identifies an individual or natural person, including but not limited to name, postal address, email address, telephone number, mobile number, or employer, etc. 

For example, if you request Raptee Energy to notify you of updates to Raptee Energy’s products or updates to the Site, Raptee Energy may ask you to provide your personal email address. Additionally, you may submit messages to Raptee Energy that include information facilitating communication with Raptee Energy, such as your name, personal telephone number, mobile number, or your employer. 

  

According to Indian Data Protection Laws, "Sensitive Personal Information" refers to Personal Information comprising details such as (i) password; (ii) financial information like Bank account or credit card or debit card or other payment instrument details; (iii) physical, physiological, and mental health condition; (iv) sexual orientation; (v) medical records and history; (vi) biometric information; (vii) any detail relating to the above clauses provided to a body corporate for providing service; and (viii) any information received under the above clauses by a body corporate for processing and/or stored or processed under lawful contract or otherwise. For example, Sensitive Personal Information includes age, medical history/records, weight, etc. However, any information freely available or accessible in the public domain or furnished under the Right to Information Act, 2005, or any other applicable law in force shall not be considered Sensitive Personal Information for the purposes of this Policy. 

  

Given the above, please be informed that We may collect and process one or more of the following Information pertaining to You. The type of Information we may require may change depending on whether You have just created an account, booked a test ride, or processed such Information. Any or all Information that is to be provided by You would be based on Your consent. However, We would like You to note that certain information would be required for performing one or more services. We are also required to collect certain Personal Information as required under applicable laws. You may opt-out from providing us your Personal Information or Sensitive Personal Information; however, You may not be able to avail Our services in such case. 

  

We wish to assure you that Your Information is safe with us. We will process your Information lawfully and for purposes, details of which We have provided in the below section. 

  

The following are the types of Personal Information pertaining to You that We may collect: 

- Full name; 

- E-mail address; 

- Date of birth; 

- Location information, including but not limited to the current location, saved location, pinned locations, searched locations, and the GPS location of (a) any person placing an order through the Application; (b) while using location-based services through products and services; and (b) addresses provided for providing the products or services; 

- Full name; 

- Address (including city or town); 

- Photograph of the user; 

- Emergency Contact Information; 

- Billing and shipping address; 

- Phone numbers; 

- Account login credentials and password; 

- Customer ID; 

- IP addresses; 

- Details of the products or services ordered including pricing; 

- Date of purchase of products or services; 

- Details of the vehicle purchased, e.g., vehicle license number, VIN, etc.; 

- Driving license no. and expiry date or any other official identification proof; 

- Vehicle insurance policy number; 

- Vehicle repair history; 

- Telematics data such as performance, operations, performance, usage of products through vehicle (more specifically described below); 

- User behavior and activities including but not limited to clicks done, marketing e-mails opened, number of page views, time of first session, time of last session, facebook clicks, google plus clicks, first conversion date, last e-mail sent date, number of submissions, etc.; 

- Payment information and history (excluding payment details that shall be collected and processed by an authorized payment service provider, which we do not collect); 

- Various certificates, e.g., registration certificate, insurance certificate, road tax certificate, etc.; 

- Any device and device identifier information as may be deemed necessary; 

- Personal details of the secondary user, if provided; 

- We may automatically receive data on the successful pairing of the Bluetooth; 

- Such other Personal Data as may be required from time to time. 

  

Please note that the Personal Information as listed above, other than financial information, is not Sensitive Personal Information. We wish to share that it is possible that the Government of India may categorize some of the other types of Personal Information as Sensitive Personal Data/Information. In such cases, We will inform You of the same and obtain Your consent as, and if required. It is also clarified that if You provide any data relating to Your Aadhaar then the same shall be stored in the manner as mandated by UIDAI. 

  

For Personal Information received by Raptee Energy, it shall be deemed that you knowingly and specifically agreed to provide such Personal Information. In no event shall you provide us with any Personal Information pertaining to a third party without such third party’s prior consent. If you do not agree to provide your Personal Information, Raptee Energy may not be able to inform you of any updates including, but not limited to, updates to Raptee Energy products, Terms of Use, or Raptee Energy Privacy Policy. 

 

Personal Information Raptee Energy may use 

Raptee Energy may utilize your Personal Information independently or in collaboration with its affiliates, subsidiaries, strategic partners, or third parties acting on our behalf, to disclose, share, or transfer your Personal Information for the purposes mentioned below, including: 

- In cases where it is mutually beneficial for both You and us to further process your Information as part of our business administration, product or vehicle delivery, maintenance and safety, security, service quality maintenance, customer care, business management, risk assessment/management, security, and operational purposes; 

- To deliver the services, products, or information you request and to process and complete such requests and any associated transactions; 

- To send you confirmations, updates, alerts, support and administrative messages, and otherwise facilitate your usage of, and our administration and operation of the platform; 

- To keep you informed about various promotions, offers, events, products, or services; 

- For conducting marketing activities, both for our services and third-party services, and for conducting market and other research to enhance our services and marketing activities; 

- To send you notices, such as changes to the Raptee Energy Platform, the Terms of Use, Raptee Energy Privacy Policy, or any other policy or guideline; 

- For internal purposes such as research, auditing, or data analysis; or 

- To enable You to participate in interactive features of our service when You choose to do so. 

- To comply with any court order, law, or legal process, including responding to any government or regulatory request. 

For instance, 

- We determine Your real-time location to provide various location-enabled services, such as navigation. You will need to specify whether determining and collecting real-time location is to be active or not. 

- When You visit our Application, usage data is automatically collected through the Application. Such usage data can include the type of device, the IP address, and the current location. This is for security reasons, particularly to prevent and detect attacks on our Application or attempts at fraud. 

- The information about Your click and search behavior is utilized to adjust the Application or enhance the features of our Services to make the Application layout more convenient for You, change the order of search results, and design certain pages differently for Your convenience. 

- The information collected through cookies is used for advertising and analytics purposes. We collect usage data by using various types of cookies (small pieces of data stored on your device) and other tracking tools. 

- Certain telematics data from the vehicle is collected to further improve the performance of Your vehicle, ensure safety, facilitate the servicing of Your vehicle, and provide You with insight into Your driving behavior. The telematics data may include Personal Information such as the vehicle identification number and other device-related information, such as performance, usage, operation, condition of your vehicle, etc. The Raptee Energy vehicle is equipped with several devices commonly referred to as “Event Data Recorders” which record various types of real-time vehicle data AND with service-related devices that record information about powertrain performance and driving conditions. This data belongs to the customer and may not be accessed by anyone else except as legally required or with the permission of the customer. However, this data may be accessed by Raptee Energy, its authorized repairers, employees, representatives, its service providers, and contractors only for the purpose of the technical diagnosis, research, and development of your vehicle. 

  

Types of Data collected and option to withdraw your consent 

Data collected from you can be classified in the following manner: 

- Essential – This type of data is related to the health check of the vehicle, i.e., performance log of various subsystems parameters, perform Over-The-Air updates ("OTAs") etc. This type of data is not considered as personal information. 

- Diagnostic – This type of data will be accessed by Us in case there is any requirement to perform diagnostics or service tasks. This type of data is not considered as personal information. 

- Location – This type of data will be accessed by us to provide features like navigation, trip history, geofencing, lockdown, etc. This type of data is not considered as personal information. User can turn on incognito mode on the app to control this. 

- User-provided information or personal information: Name, date of birth, phone number, email-id, license, vehicle insurance, etc., will be accessed to provide enhanced features. 

Your consent is voluntary to provide the above-mentioned data and may always be revoked, for example, by terminating a particular service or contacting our representative in the manner indicated in later sections. Where Your consent is required and You do not give Your consent or consent withdrawn/revoked subsequently, it may not be possible for You to use the Application and/or avail the services being offered by us. 

  

Your data is Yours - if You wish to withdraw Your consent at any time, You can let Us know at contact@raptee.com. Following will be the consequences of withdrawing consent and it may disrupt some services; 

- In case of Essential or Diagnostic data, this may lead to void your vehicle warranty. 

- In case of Location data, We may not be able to provide any features related to this type of data. 

- In case of Personal Information, we may not be able to perform certain operations, such as processing Your vehicle purchase and ensuring that You are able to access various features of the Application. We would require certain Personal Information that is essential for the completion of such operations. 

If You choose to withdraw Your consent, We may not be able to provide You with any or all of our services. 

  

Purpose, Processing of Personal Information, and Your Personal Information are collected at the following stages: 

Your Personal Information is collected at the following stages: 

- When You register on the Application and create a user account; 

- When You visit and/or use our Platform; 

- When You book a test ride; 

- When You pre-order or purchase our products or services; 

- When You set up and drive any of our products; 

- When We communicate or undertake activities such as servicing, referrals, affiliates, brand champions, and/or other promotional activities, etc. 

  

How Your Information is Processed (Processing): 

The information may be collected and processed by our Platform and its service providers. Your Personal Information is processed by us and by our service providers under different circumstances and under a different lawful basis. The same is provided below for Your information: 

 

Where you have provided Consent 

We may use and process Your Personal Information and Sensitive Personal Data where You have consented for Us to do so for the following purposes: 

- Process Your contact information, such as Your email ID, full name, and contact number to create Your User Account on the Platform; 

- Process Your Personal Information, such as Your name, contact information, and address location for arranging for test drives, or where You have requested a call back for further information about our products and services. Such information may be further processed when the test drive has been completed; 

- Process Your Personal Information, such as contact information, photograph, address of delivery, driving license, or any other ID proof for processing and completing Your purchase and creation of Your User Account; 

- Processing Personal Information as indicated above to process a return, if You are not happy with Your vehicle, Process payments (or refunds as the case may be) on Your behalf by using Your financial information; 

- If You have opted for location-based features, We may collect and process various location-specific information, in the form of Your favorite locations, saved locations, pinned locations, searched locations, etc., for providing various location-based services, such as our stores, charging stations 

 

Your Rights 

If you reside anywhere in India, the law confers various rights upon You concerning Your Personal Data. We must confirm Your identity, where applicable, to ensure that Your rights are exercised appropriately. To exercise these rights, you will need to contact Us at contact@raptee.com. 

  

Except in exceptional circumstances, We will respond to Your request within 24 hours during working hours, stating when it will be completed from the date We receive your email. We may charge a nominal fee to comply with your exercise of these rights to help cover the costs We incur for this compliance. You will be informed of these charges once You contact us. Please note that You have the following rights under applicable laws in your country. 

  

Accessing Your Personal Information 

You have the right to access a copy of Your Personal Information that We hold in a standard form that is easy and understandable. In rare occasions, We may not provide You with a copy of Your information, in which case We will convey this message to You with appropriate reasons. Generally, We can only deny You Your right of access if it concerns the rights of other individuals or if We have another lawful reason to withhold that information, and not otherwise. You also have the right to access in one place the identities of the data fiduciaries with whom Your Personal Data has been shared by Us, together with the categories of Personal Data shared with them. 

  

Verification and rectification 

Accuracy is an important principle of data protection, and You have the right to verify Your Information with Us and ask Us to rectify it if it is inaccurate. 

  

Withdrawing Your consent 

You can always withdraw Your consent that You have given Us. We will be obliged to stop collecting or processing Your data We collect from You solely on the basis of Your consent. For instance, there are certain data points for which We require Your explicit consent, such as GPS tracking. You can withdraw from GPS tracking anytime by using the Application. However, We will accordingly be unable to offer You other services that are dependent on GPS tracking, such as navigation. Also, we are legally permitted to continue collecting or processing Your Personal Data if we can rely on grounds other than consent to process Your Information. 

  

Erasing Your Personal Information 

You have the right to have Your Information erased from our systems, as per processes prescribed under applicable laws. Unless there is a reason that the law allows Us to use Your Personal Information for longer, We will make reasonable efforts to comply with Your request. 

  

Your right to port Your Information 

You have the right to request a copy of information that We collect from You in a structured data file. We will provide this to You electronically in a structured, commonly used, and machine-readable form. 

  

Your right to be forgotten 

You may also ask Us to restrict or prevent processing Your Personal Information in the following situations: 

where You believe it is unlawful for Us to do so, 

You have objected to its use or withdrawn Your consent and our assessment is pending, or 

Where Your data has served the purpose. 

In these situations, We may only process Your Personal Information while its processing is restricted if We have Your consent or are legally permitted to do so, for example for storage purposes, to protect the rights of another individual or company, or in connection with legal proceedings. 

  

Data Breach: 

In the event of a security breach leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Information transmitted, stored, or otherwise processed, We will promptly notify You within the timeframe prescribed by applicable laws. However, We will not be liable for any security breach committed as a result of negligence by action or omission by You, including, but not limited to, setting up a weak passcode for Your account. 

  

Security: 

We strive to work towards the security, integrity, and privacy of Your Information and to protect Your Information against unauthorized disclosure, access, or destruction to the extent reasonably possible by Us, in accordance with processes compliant with applicable laws. 

  

Notwithstanding anything contained in this Policy or elsewhere, We shall not be held responsible for any loss, damage, or misuse of Your Information, if such loss, damage, or misuse takes place as a result of a Force Majeure Event. 

  

A "Force Majeure Event" shall mean any event that is beyond our reasonable control and shall include, without limitation, fire, flood, explosion, acts of God, civil commotion, strikes, insurrection, war, epidemic, pandemic, acts of government, computer hacking, software failure, and storage device, computer crashes, etc. 

  

Phishing: 

Identity theft and the fraudulent practice currently known as "phishing" are of great concern to Us. Phishing is an attempt to acquire personal/sensitive information which the legitimate organization already has. Safeguarding information to help protect You from identity theft is a top priority. We do not and will not, at any time, request Your credit card information or national identification numbers in a non-secure or unsolicited email or telephone communication. Please exercise caution while providing any such information. 

  

Non-Personal Information Raptee Energy May Collect and Use 

Non-Personal Information Raptee Energy may collect 

Once you visit the Raptee Energy Platform or act on a Raptee Energy email, Raptee Energy or Raptee Energy’s strategic partners may use some technologies to collect “Non-Personal Information” about your usage of or activity on the Platform that cannot, on its own, identify or allow direct association with a specific individual. Non-Personal Information may include, without limitation, information collected by or through web beacons or cookies. 

  

For instance, web beacons are electronic images that we use on the Site or in Raptee Energy email or on any other Platform that Raptee Energy sends to you, for the purpose of understanding your usage when you open or take any action via the email. 

  

Non-Personal Information Raptee Energy may use 

Raptee Energy Privacy Policy does not limit our use or disclosure of any Non-Personal Information in any way, and we reserve the right to use and disclose Non-Personal Information to our affiliates, subsidiaries, its strategic partners, or third parties at our discretion. For instance, such Non-Personal Information may be used to better understand your behavior, to realize which parts of the Platform that visitors have visited, and to facilitate and measure the effectiveness of advertisements and web searches. 

  

Minors/Children 

Raptee Energy is not intended for children under Eighteen (18) years of age. Raptee Energy, its affiliates, subsidiaries, or its strategic partners do not knowingly or intentionally collect, disclose, share, transfer any Personal Information from children under the age of Eighteen (18), and you should not, under any circumstance or for any reason, provide your Personal Information if you are under the age of Eighteen (18). If Raptee Energy becomes aware of any collection of any Personal Information of a child under the age of Eighteen (18), Raptee Energy will take steps to delete such Personal Information. 

  

Changes to Raptee Energy Privacy Policy 

Raptee Energy may change the provisions of Raptee Energy Privacy Policy at any time. If we change or update Raptee Energy Privacy Policy, we will indicate that changes have been made by updating the effective date of Raptee Energy Privacy Policy. Raptee Energy encourages you to review Raptee Energy Privacy Policy from time to time to make sure you understand how any personal information you provide may be used. 

 

Raptee Energy Private Limited may use cookies 

We and our partners use tracking technologies such as cookies on our Platform to personalize content and ads, to provide social media features, and to analyze our traffic. We also share information about your use of our site with our social media, advertising, and analytics partners who may combine it with other information that you have provided to them or that they have collected from your use of their or other services. 

  

We reserve the right to make changes to the cookie statement at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of the cookie statement. Any changes will become effective immediately upon posting the updated statement on our Platform, and you waive the right to receive specific notices of each such change. You are encouraged to periodically review this policy to stay informed of updates. 

  

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Note that disabling cookies might hinder the transacting of business on the Platform. 

  

Telematics data 

You understand that the motorcycle will capture telematics data that includes location, speed, idling, time, harsh acceleration or braking, battery charge and discharge consumption, GPS, and driving behavior and data vehicle faults, etc. The said data will be managed as per this privacy policy. 

  

The data is stored by the vehicle and may be accessed, used, and stored by our service technicians during vehicle servicing or periodically transmitted to us wirelessly through the vehicle’s telematics system. This data may be used by us for various purposes, including but not limited to providing you with telematics services, troubleshooting, evaluating your vehicle’s quality, functionality, and performance, analysis and research by Raptee Energy and its partners for the improvement and design of our vehicles and systems, to defend Raptee Energy, and as otherwise may be required by law. In servicing your vehicle, Raptee Energy can potentially resolve issues remotely simply by reviewing your vehicle’s data log. 

  

Contact 

We welcome feedback. If you have any questions regarding our Privacy Policy or the use of your information, please send an email to contact@raptee.com, or write to us at 2/850, Gowri Nagar, Lalithamba Nagar, Mugalivakkam, Chennai, Tamil Nadu 600125 

  

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